Privacy Policy
Privacy Policy
This Privacy Statement provides you with additional information about how we collect your personal data and for what purposes we process it.
The legislation regarding personal data changes with a date of validity from May 25, 2018 (EU Regulation 2016/679). This statement has been created for the purpose of informing you about the way we process your data and about your rights under the law.
You should read the Privacy Statement to fully understand the legal basis for collecting your data, how we use it, to whom we transmit it and the rights you have. Additional privacy policies may apply to the use of your personal data, in addition to this one (such as the cookie policy). Before navigating the Site or making any transaction with us, we invite you to consult this Privacy Statement and to make sure that you also agree with the terms and conditions we collect and process your personal data.
This Privacy Statement is an integral part of the General Terms and Conditions of Use and Transactions, and the other policies adopted by the Company, and is a whole with them.
Commitment to The Protection of Personal Data
The security and protection of your personal data are a priority for us. That is why our Company undertakes the obligation to handle your personal data responsibly and to protect your right to privacy, in accordance with the law. Under no circumstances will our Company receive from you more personal data than is necessary for the purpose for which it is collected.
We will always keep your personal data safe and comply with all applicable data protection provisions as applicable from time to time based on the legislative and regulatory framework.
Who we are
The controller for the collection, processing and use of your personal data within the meaning of the current legislative and regulatory framework for the protection of your personal data is:
AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.", VAT number: 802128910, (hereinafter referred to as "AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.", the "Company", the "Company", "We", "us", "our"). com and other eshops which are commercial online stores owned by AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. (Δομοκού 4, Σταθμός Λαρίσης, 10440). , email: [email protected]
Your Obligation to inform us of changes to your personal data
It is important that the personal data we hold about you is up to date and accurate. Please inform us as soon as possible of changes regarding your personal data for as long as your trading relationship with us lasts.
What personal data do we collect about you?
Personal data or personal information means any information relating to an identified or identifiable natural person ("data subject") the identifiable natural person is one who can be identified, directly or indirectly. This data does not include data that are anonymized.
We collect the personal data you provide to us in the context of your registration as a customer in our online or physical store, either when making your purchase as a visitor or registered user in our online store, as well as any additional information you fill in to renew or update your registration information from time to time or other information that is necessary to carry out and complete any transaction with us. In addition, we process personal data that we collect or create by our own means or receive from third parties.
These data include, inter alia:
Identification information such as: full name, title, gender, username or other similar identifier (e.g. email).
Contact details such as: delivery address, billing address, e-mail address, landline and / or mobile phone and other contact information.
Payment details such as: debit or credit card details (card type, credit card number, name on the card, expiration date and security code)
Transaction details such as: details of the products you purchased, details required in case of changes or re-crediting of an account such as bank account, beneficiary name, IBAN, banking institution.
Technical data such as: channel – source of origin, device, duration of stay and browsing in our online store, internet protocol address (IP address), type and version of additional browser, time zone and location, operating system - platform and other information about the technology of the device you use to access our website. For more details on the information we collect through cookies please refer to our policy below.
Information about your account with us, such as: password and email, purchases or orders that are in progress, pending or have made with us, your interests and preferences regarding the products we provide as well as your comments or any responses to surveys we conduct.
Usage data, such as: information about how you use our website, the products and services we provide.
Marketing and contact information: which includes your preferences regarding the receipt of promotional material from us and third parties and your preferences for your communication with us, if we have your consent to do so, your opinion about products purchased from us.
Please note that in order to register or continue to use our online store we need your email, your name, your address, your phone number. However, if you provide us with your additional personal data at our request or voluntarily we will be able to provide you with a better level of service.
We may combine your personal data listed here with other data we hold about you with another of the group companies listed here (please see who we are).
How we collect your information
We collect personal data about you:
Through a direct transaction with us from our online store either by phone or other communication with us.
When you create a user account with us, through the relevant form filled in and the other information provided to us while using your account.
Through your subscription to the Company's newsletter or your participation in a competition, survey or other promotion.
When you contact us either on social media or in the context of your questions, complaints and other requests through our communication channels or when we are given your opinion about our products.
In case you subscribe to our service through a social networking platform, we may collect your above personal data directly from the information you have provided to the platform (as long as the social networking platform has a relevant right to share your personal data with us).
From third-party providers or publicly available sources.
How do we use your personal data?
We will only process your personal data when the law allows us to do so. In general, we will only use your personal data:
In the event that we need to perform the contract that we are preparing to enter into or have already entered into with you.
In the event that it is necessary for our legitimate interests (or the interests of a third party) and your interests and fundamental rights do not override those interests.
In the event that we have to comply with a legal or regulatory obligation.
When you have given us your explicit consent to do so.
In general, we do not rely on your consent as a legal basis for processing your personal data except where we send you promotional updates or when we process special categories of personal data. You reserve the right to withdraw your consent to send promotional updates at any time by contacting us using the contact details set out herein.
In case you no longer wish to have a customer account you can contact us (by phone or in writing) to delete your account at any time by following the deletion process.
The legal basis and purpose of processing your personal data.
In addition, we process your personal data in the context of the performance of a contract with us or before it:
To identify and verify your information
For your registration as a new customer – user.
To process and complete your order with us, to manage payments and other charges
For the communication either at a pre-contractual stage or regarding issues related to your transactional relationship with the Company, such as when purchasing a product of ours in order to inform you of any unavailability of it, for the notification of the execution of the order, for the communication regarding the shipment of the product, to inform you about changes in our terms of use or in the Privacy Statement and other policies adopted by the Company.
To participate in a competition or draw as part of our promotions if you accept the terms of participation.
For the general service, management, monitoring, processing of your transactions with us,
To serve all forms of transactions through electronic services
In most cases, the processing of your personal data, as mentioned in this Statement, is necessary for the purposes of the legitimate interests pursued by the Company, as long as they do not override your own interests, in order to:
To manage and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data retention)
To prevent and deal with cases of deception and other illegal activities in order to protect the public and the safety of staff, including the video surveillance system.
To provide you with access to your personalized account, where you can track your transactions (your past and pending purchases with us), products that interest you, wish lists you have created, complete your purchases faster, etc. The user profile details and content are visible to you at all times.
To offer you services that are useful, easy to use and enjoyable, including personalized communication with you in the way you wish and have stated, and products that interest you and are to your benefit, depending on your preferences.
To better understand our customer base so that we can improve our services, products and promotions and to manage and improve services for registered users
To better understand your purchasing habits so that we can develop and improve our products and services and tailor the content of the website to your needs and preferences.
To measure the effectiveness of the Presentation and Promotion of the Company on third party websites.
To analyze the effectiveness of our sales promotion and help promote more appropriate messages, information and offers to you and other customers
For the purpose of market research, evaluation and analysis of your opinion about our products and our commercial policy, reputation, recognizability of our trademarks and other distinctive features.
To collect and recover monetary debts to us.
To use data analysis tools in order to improve the website, our products / services, our relationships with customers.
In some cases we process your personal data after we have obtained your consent, such as for the purposes of:
To inform you about events, special offers, promotions and other relevant issues concerning the Company and our products and services, according to the means of communication you have stated.
To inform you about offers or promotions of third parties cooperating with us, if you have given us relevant consent, in accordance with the means of communication you have stated.
To advertise our company and products on social media to you and other people who may also be interested in what we offer.
We may process your data in the context of the Company's compliance with the obligations established by the applicable legislative and regulatory framework.
Newsletter of B2bsexshop.gr
If you have subscribed to the newsletter of B2bsexshop.gr and have provided your explicit consent, we will use your data in the following ways:
The newsletter of B2bsexshop.gr may contain news, advertisements, offers, suggestions for participation in campaigns and events organized or participated by the Company, gift certificates and other information in relation to the products and services provided by B2bsexshop.
By subscribing to the B2bsexshop newsletter you provide us with the opportunity to create a personalized collection of news, offers and other information that may be of interest to you, evaluating your purchasing habits and searches on our website so that we can compile a newsletter that will be tailored to your requirements and interests.
If you no longer wish to receive the B2bsexshop newsletter, you can unsubscribe from the list of recipients of the newsletter at any time.
How long do we keep your personal data?
We will retain your personal data for as long as you continue to interact with us (for example if you receive emails from us, make a purchase from our online store, take part in a competition, etc.).
If you tell us, at any time, that you do not wish to be a customer of the Company, then we will delete your personal data from our records.
In some cases we collect your personal data for specific purposes, such as in the case of returns of products you have purchased. In these cases you may be asked for additional information such as bank account, beneficiary name, IBAN, banking institution to complete a refund.
With whom do we share your personal data?
We share your personal data with the other companies of the Group (see section who we are above) for the service of administrative or advertising purposes by having joint access to a central database. Each company shares the personal data of its clientele with the other companies of the Group, including the relevant information in the central database. This allows for your easier identification and the facilitation of your transactions with all companies and branches of the Group.
The Company may transmit the personal data and Information it collects about Users in accordance with the terms hereof, to third parties, in the context of serving its transactions with you and its general proper functioning, but always under conditions that fully ensure that your personal data and the information we collect about you and concern you, they do not undergo any unlawful processing, i.e. other than the purpose of the transfer in accordance with the following:
To third parties / subcontractors, partners who may provide on behalf of B2bsexshop promotion and marketing services, technical services, such as hosting services, technical support, newsletters.
To advertising companies and in general providers of advertising services: B2bsexshop does not disclose personal data without the consent of the subjects. However, B2bsexshop may share with third parties presenters of advertising services statistical information regarding the products purchased, demographic data, data regarding the technical characteristics of the mobile devices used to access the Our Online Store etc.
To third parties who provide B2bsexshop with services related to the operation of the Online Store such as developers, data analysts, suppliers, providers of data security and information services of the subjects, strictly for the purpose of carrying out their services to us.
To i-cloud service providers for the hosting of our customer database, technical support and management.
To providers of data security services.
To advisors of the Company (such as financial, legal and other consultants) in the context of the legal operation of the Company.
To a partner credit institution to carry out and clear our transactions.
To special successors: In the event that
AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. and by extension b2bsexshop undergo a business change, such as a merger, Joint Venture, acquisition by another company, or sale of all or part of its assets, it may transfer all information and data of users, including personal information, to the successor organization in the event of such a change. changes occur in B2bsexshop's privacy practices as a result of the business transition, B2bsexshop will inform you before transferring your personal data.
The Company informs you that the above categories of recipients of your personal data and information are processors on its behalf and the level of security of your data is ensured through a written agreement.
In addition, we may transfer your personal data:
If we are obliged to disclose or share your personal data in order to comply with a legal requirement, or to protect the rights, property and security of our business, our customers or others. This includes cases of information exchange with other companies or organisations for the purposes of fraud prevention.
To the competent supervisory, judicial, police and other administrative authorities at national and European level at their legal request and in accordance with the applicable legal provisions. In addition, in case of a legal provision, a service order or an official preliminary examination, the Company has the right to make the relevant information available to the respective service.
Transfer of data outside the European Economic Area (EEA) – Cross-border transfer
The transfer of personal data to countries outside the European Economic Area
(EEA), is only carried out if these countries provide an adequate level of protection of personal data. In the event that the third country outside the European Economic Area (EEA) does not provide an adequate level of protection of personal data, the personal data may be transferred to that country only if the data protection is provided for by a data transfer agreement, which ensures an adequate level of protection or the conditions expressly provided for by European and national law (e.g. you as the data subject to whom the data relates have been met. expressly consent to the transmission).
The Company ensures with the appropriate procedures that the
required procedures by the local competent Authorities, as well as that each
Involved Group Company ensures the safe processing of personal data transmitted or interconnected.
Payment by credit/debit card
In addition, if for the payment of the product(s) you purchase from B2bsexshop, you choose the credit card, you must provide us for the purpose of payment with the type and number of the card, its expiration date, CCV, by filling in all the necessary fields in the (secure) order form. We accept credit cards visa and Mastercard. are protected by superior online security systems RSA Encryption which guarantee a secure trading environment in most of the world's largest businesses. B2bsexshop processes your card details solely for the completion of the transaction, i.e. the payment for the purchase of the products from our online store. responsibility is the payment service provider.
What happens if you do not provide us with your personal data or ask that we stop processing it?
Please note that in order to continue to be a registered customer and use our online store we need your e-mail address (to log in to your account) and the necessary contact details mentioned in the above section: What personal data we collect (for placing an order). However, if you wish to provide us with more information at our request we will be able to provide you with higher quality services and improve your overall experience when dealing with us.
If you request that we stop using your personal data then we may not be able to provide you with privileges or facilities related to your registration.
Your rights
We inform you in detail about your rights regarding your personal data that are processed by us. Specifically, upon your request and under the conditions of the applicable legislation:
RIGHT TO INFORMATION
RIGHT OF ACCESS
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to obtain from the Company confirmation as to whether or not your personal data are being processed and, if this is the case, you have the right to access this data.
RIGHT TO RECTIFICATION
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to demand from the Company the rectification of inaccurate personal data and the completion of your incomplete data.
RIGHT TO ERASURE
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to request from the Company the deletion of personal data.
RIGHT TO RESTRICTION OF PROCESSING
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to obtain from the Company the restriction of processing, under certain conditions.
RIGHT TO OBJECT
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to object, at any time, to the processing of personal data concerning you. The Company in this case should stop the processing, unless it demonstrates compelling and legitimate reasons that override your interests, rights and freedoms as a data subject or for the establishment, exercise or support of legal claims.
RIGHT TO HUMAN INTERVENTION IN THE CONTEXT OF A DECISION THROUGH AN AUTOMATED PROCEDURE
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to ask the Company not to submit, where applicable, to a decision-making process solely on the basis of automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way.
RIGHT TO PORTABILITY
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
You have the right to ask the Company to receive your personal data, in a structured, commonly used and machine-readable format, or to transmit them to another provider without objection.
Right to information
The Company must inform you about the processing to which it submits your data, such as indicatively about what data it processes, for what purpose, for what period of time it keeps them in a concise, transparent, understandable and easily accessible form, using clear and simple wording.
Right of access
You have the right to obtain from the Company confirmation as to whether or not your personal data are being processed and, if this is the case, you have the right to access this data.
Right to rectification
You have the right to demand from the Company the rectification of inaccurate personal data and the completion of your incomplete data.
Right to erasure
You have the right to request from the Company the deletion of personal data.
Right to restriction of processing
You have the right to obtain from the Company the restriction of processing, under certain conditions.
Right to object
You have the right to object, at any time, to the processing of personal data concerning you. The Company in this case should stop the processing, unless it demonstrates compelling and legitimate reasons that override your interests, rights and freedoms as a data subject or for the establishment, exercise or support of legal claims.
Right to human intervention in the context of a decision through an automated process
You have the right to ask the Company not to submit, where applicable, to a decision-making process solely on the basis of automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way.
Right to portability
You have the right to ask the Company to receive your personal data, in a structured, commonly used and machine-readable format, or to transmit them to another provider without objection.
Furthermore, for your facilitation for the exercise of your relevant rights, the Company ensures the development of internal procedures in order to respond in a timely and effective manner to your relevant requests.
In particular, as mentioned in more detail above, after verifying your identity, as data subjects you have the right of access, that is, the right to be informed, at your request, on the one hand about whether or not your personal data are being processed and on the other hand to receive a copy and further information about the processing carried out. In addition, you have the right to request the correction of your inaccurate personal data or their completion, as well as, if the conditions of the Law are met, to exercise the right to erasure, the right to restriction of processing, the right to portability of your data, the right to object to their processing, as well as the right to ensure human intervention in automated processes.
In case you consider that the protection of your personal data is affected in any way, you can appeal, if you wish, to the Personal Data Protection Authority, using the following contact details:
Website:www.dpa.gr/
Postal Address: 1-3 Kifissias Avenue, P.C. 115 23, Athens
Call Center: +30 210 6475600
Fax: +30 210 6475628
Email:[email protected]
We would, however, appreciate if we were given the opportunity to manage your concerns before you approach the data protection authority and therefore please contact us initially, using the contact details mentioned in this Statement.
Requests to us
We are obliged by law to respond to your requests and to provide information free of charge, except in cases where the data subject's requests are manifestly unfounded or excessive, in particular due to their repetitive nature, in which case we are entitled to impose a small fee for the provision of the information or to refuse you the request.
For the exercise of your above rights, please submit your request:
at the e-mail address: info [at] b2bsexshop [dot] gr
By phone: +30 210 3000333
Please take a responsible view of your request before submitting it. We will get back to you as soon as possible. Generally, your requests are answered within one month of receiving your request, but if the request takes longer we will inform you accordingly (within one month).
Third-party connections
Our website may include links to third-party websites, distinct embedded websites (microsites), plugins and applications. If you select or enable these links you grant the right to third parties to collect or share data about you. We do not control third party websites and are not responsible for their own privacy statements, and in case of additional services provided to you by third parties through the booking process, you should be aware that AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.and by extension B2bsexshop it may only be the processor on behalf of these third parties. Therefore, whenever you use these links or microsites or when you leave our website, we suggest that you read the privacy statement of these third parties.
Children's Privacy We do not knowingly collect any information from any person under the age of 18. Our website, products and services are addressed solely to people who are at least 18 years of age or older.
If you are under the age of 18, do not use or provide any information on this website or on any or through any of its features, do not register on the site, make any purchases through the website and do not give any information about your person to us, including your name, address, phone number or email address.
If we determine that we have collected or received personal data from a child under the age of 18 we will delete that information.
If you believe that we may have information from or about a child under the age of 18, please contact us.
Changes to the privacy statement and your obligation to notify us of changes
This version was updated on May 25, 2018. This notice supersedes all previous statements we may have provided in the past about our information practices. We reserve the right to change this statement and apply any change to the information previously collected in accordance with the law. If there are material changes to this statement or our practices regarding information change in the future, we will notify you by posting the changes on our website. You undertake to visit our website for any changes to this statement that may concern you.
COOKIES POLICY
This Cookie Policy is an integral part of the Data Protection Policy and therefore of the General Terms of B2bsexshop and a whole with them.
This Website uses Cookies. Below you can learn more about the Cookies that B2bsexshop.gr uses, the purpose they serve as well as how to manage them.
1. What are cookies?
Cookies are small text files that are installed on your computer or electronic device, through the browser you use when you visit B2bsexshop. Cookies help us collect information necessary to measure the effectiveness of the Website, improve and upgrade its content, adapt it to the demand and needs of Users, As well as to measure the effectiveness of the presentation and promotion of B2bsexshop on third party websites. No Cookie file of those used on the Website collects information that identifies you personally and does not take note of any document or file from your computer. visit our Data Protection Policy
The data collected by cookies may include the type of browser you use, the type of computer, its operating system, internet service providers and other such information. In addition, the Website's information system automatically collects information about the sites you visit and about the links to third-party websites that you may choose through our Website.
More information about Cookies, how to manage and delete them, can be found in the www.aboutcookies.org
2. Types of cookies
At B2bsexshop.gr, the following categories of Cookies are used:
Transient and persistent
"Transient" Cookies are stored on the computer or electronic device during your visit to the Website and are deleted when you exit it. "Persistent" Cookies remain on your computer or electronic device for a longer period of time until they are deleted by you. For example, cookies that are necessary for us to provide our Services to you (Cookies that are responsible for remembering the products stored in your cart and which remain in memory for about 7 days), or Cookies that record your behaviors within the Website, such as your choices, your demographic information, the products you visit, and other information that contributes to the creation of an anonymous profile.
Third Party Cookies (3dr Party Cookies)
Third parties such as Google Analytics may install the Cookies we use. In the event that through the Website you enter third party websites or connect with social networking organizations (twitter, facebook, youtube), you should be aware that these third party websites or bodies may install Cookies as soon as you click on the relevant link. These Cookies are outside our scope of control and are governed by the cookie policy of each third party who installs them. You should read the respective policies of their websites to see exactly how you should manage them.
3.How to manage and delete Cookies
The menus of most browsers provide options on how cookies are managed. These options vary depending on the browser. Depending on the options given to you by the browser you use, you can allow the installation of Cookies, disable / delete the already existing ones or be notified each time you receive cookies. Instructions for managing and deleting Cookies are usually found within the "Help", "Tools" or "Edit" menu of the browser. You can also find more detailed guidance in the www.youronlinechoices.com/gr which explains in detail how to check and delete cookies in most browsers.
Please note that, in case you reject or disable the Cookies of our website, the functionality of the websites may be partially lost. Also, by disabling a Cookie or a category of Cookies, the Cookie is not deleted from the browser. Such a move should be made by you, changing the internal functions of the browser you are using .
4. Changes in our use of Cookies
We may from time to time modify the Cookies Policy, either in whole or in part, at our sole discretion. Any modification to this agreement shall be effective as soon as the amended Policy is posted on the Website. At the same time there will be an indication on our original website that will highlight the change. In any case, as long as you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to accept these modifications. If you do not agree with the terms of this Policy, as may be modified, either in whole or in part, you must cease using the Website and our services provided through it.
Any change to this Policy will be posted immediately here.
5. Communication
If you have any questions about this Policy, please contact us at info[at]b2bsexshop[dot]gr
Our General Terms and Conditions
B2bsexshop.gr ,(hereinafter the "Website"), is the website that hosts the Online Store under the trade name "b2bsexshop.gr or b2bsexshop.com", which exhibits, promotes and sells for sale erotic items & aids, clothing and footwear products, accessories, etc. through.com the Internet. HAR AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε." based Athens DOMOKOU 4, LARISSI STATION, 1044080 (VAT number: 802128910) .
(hereinafter referred to as "b2bsexshop.gr" or "Online Store", the "Company", "Company", "we", "us", "our"), which legally manages it.
These General Terms and Conditions of Use of the Website and Purchases, which include as an integral part and a whole the General Terms of Purchase, the Privacy Policy and the Cookies Policy (hereinafter the "Terms of Use" or "General Terms" or "Terms"), define the terms and conditions that you in any capacity, namely that of the navigator / visitor, User of the Services, consumer – buyer, Member, (hereinafter the "User", the "Consumer", "you", "your", "your") browse our Website, make use of its content and its Services (eg Member Registration, Newsletters), and / or trade in our Online Store, making purchases and governing the sales contract you conclude with B2bsexshop.gr for the purchase of products from our Online Store.
Before entering the Website and using its Services or making purchases in our Online Store, we invite you to consult the Terms and Conditions and make sure you agree with them. In case of disagreement with any of these Terms and Conditions, you must not take any action, to use any Service of B2bsexshop, including your simple browsing of our Online Store. you can contact the Customer Service Department of B2bsexshop.gr, with one of the means of communication mentioned in the relevant section "Contact", before carrying out any of your actions at B2bsexshop.gr.
In case you disagree with any term and / or all of them, you must not use any of the services of B2bsexshop.gr, nor make a purchase of products. you confirm that you have read, understood and unconditionally accepted the Terms and Conditions.
Your regular visit to the Website to monitor any changes to the Terms and Conditions is considered necessary, as B2bsexshop.gr reserves the right to modify, renew, delete, add, unilaterally limit a) these Terms and Conditions, in whole or in part, b) its Policies, c) the Services provided, d) the technical specifications of the Website (hereinafter the "Changes") at its sole discretion and / or when any change according to the above is required by law, possibly without your prior notice or consent, but always in the context of transactional ethics and the limits set by law. B2bsexshop undertakes the obligation to inform you of any changes in accordance with the above, through the Website, which will be in force from the date of their posting on this Website. however, if you wish any clarification or information regarding the changes, or you have any disagreement, reservation or question related to them (changes), you may contact the Customer Service Department of B2bsexshop, with one of the means of communication mentioned in the relevant section "Contact", before carrying out any of your actions at B2bsexshop. your use or transaction in B2bsexshop after the above Changes, is considered as unconditional acceptance thereof.
Please note that any information/ clarification provided to you in accordance with the above by our Customer Service Department regarding the Terms and Conditions does not constitute a replacement, substitution or any modification of the Terms and Conditions, as they are provided solely for the provision of assistance to you, and the Terms and Conditions are our only and exclusive agreement.
B2bsexshop reserves the right at any time, without justification and without prior notice to the User to cancel, suspend or terminate the operation of the website / online store or certain Services or the marketing of certain Products.
The use of this Website by you and any transaction in our Online Store is at your sole risk.
BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVE, USERS EXPRESSLY AND UNCONDITIONALLY DECLARE THAT THEY HAVE THE LEGAL AGE THAT ALLOWS THEM TO BE BOUND BY THESE GENERAL TERMS REGARDING THE USE OF THE SERVICES AND PRODUCTS OF B2BSEXSHOP. GR THAT THEY REHEARSE.
Ii. GENERAL TERMS OF USE OF THE WEBSITE
1. PROVISION OF GENERAL INFORMATION – ARTICLES (BLOG)
The information provided by B2bsexshop.gr is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store (eg Product Description).
1. SUBSCRIBING TO A NEWSLETTER
Your registration in the B2bsexshop Newsletter Service is done by your freedom and is not a mandatory procedure for making a purchase from the Online Store. However, those who open an Account in B2bsexshop (hereinafter the "Members"), will be able to receive our newsletters and other promotional material at the email address they will declare to us during this process (opening Account). Registration to the B2bsexshop Newsletter Service is also possible for non-Members, it is completed by entering your email address in the corresponding field on the Website. Upon completion of your subscription to the B2bsexshop Newsletter Service, you give us your explicit consent for B2bsexshop to send you informational and promotional material about its products and services.
B2bsexshop is not responsible if the Newsletters are not delivered to their destination, although it makes every effort with isp's (Internet Service providers) for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. , you can inform us using the contact form of the Website or through the corresponding link that appears in our informative emails that you receive.
3.ADVERTISEMENTS
The Company reserves the right to advertise on various websites of its choice on the Internet and to use partners or third-party advertising companies, as appropriate. When serving these ads, cookies are used but no data is used that identifies Users personally. More about the Cookies Policy of B2bsexshop.gr , read the Cookies Policy.
Our Company reserves the right to present third party advertisements through the Website. Advertisements may contain external links to third-party websites. At B2bsexshop.gr, we take all appropriate measures to check that the advertisements and their content are lawful, does not violate the rights of third parties, is not offensive, false, fraudulent or misleading, prohibits the posting of advertisements on the Website with an insulting, threatening, alcohol, medicines, cigarettes, gambling and betting, weapons, explosives, viruses or other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content at its sole discretion. All ads are reviewed to be suitable for our community and to respect the rights of third parties, whether natural or legal. However, no advertisement may imply that it has the support, approval or that it is done in cooperation with b2bsexshop.gr. In addition, all appropriate measures are taken to identify any advertisements that violate the above and are contrary to the law, however we do not guarantee the suitability and legality of these advertisements, and at any time our Company may reject any advertising for any reason it deems appropriate, even after its publication.
1. EXTERNAL LINKS
The Website and its individual websites may contain links to websites maintained by third parties, whose information and data protection practices are different from those at B2bsexshop.gr. B2bsexshop.gr and our Company bear no responsibility for the information or data protection practices used on third party websites. before using other websites, the reading and understanding of their terms of use and their privacy policy. Our Company does not control the availability, content, privacy policy, quality and completeness of the services of other websites to which B2bsexshop.gr agrees to refer through "links", hyperlinks or advertising banners. or that it is connected to them in any other way.
1. CONTACT US
By using this Site and using its Services, you agree to receive electronic communications from us and you unreservedly accept that they meet all legal requirements for written communication regarding the reason for which they are created. Any complaints, comments, suggestions, etc. you would like to submit to us, please contact us with our Customer Service Department through the "Contact" section.
1. SOCIAL MEDIA
Users and Members may follow our Company through its websites on Facebook, Instagram, Twitter, Pinterest, Youtube (hereinafter referred to as "Social Media") to learn its news, comment and participate in its special promotional activities. Any products or services we offer through Social Media and all information shared, submitted or offered through its Social Media accounts, will be subject to these General Conditions, unless otherwise agreed. In addition, any interaction with Social Media may allow you to access and connect to your personal Social Media accounts. We have no access to them, nor do we control these services and therefore we are not responsible for the acts and / or omissions of social networking service providers. For this reason, we recommend that you carefully read the terms of these social networks.
III.GENERAL TERMS OF SALE - PURCHASE THROUGH THE ELECTRONIC STORE (B2C)
Orders with remote means are made only through an online store and by phone. Our Company does not receive or process orders made via e-mail or through its social media pages. In addition, any reference in the return form to a desired product is not considered an order. Therefore, the following General Terms concern the terms and conditions under which sales – purchases are made both through our Online Store and through telephone (hereinafter referred to as "General Terms of Purchase"). Seller is the Company
1. THE PRODUCTS
B2bsexshop.gr through the Website promotes, promotes and sells to consumers (B2C) products of our Company, such as clothing, footwear and accessories (hereinafter the "Products").
The information accompanying the Products displayed on B2bsexshop.gr is complete, true, valid and up-to-date, and their photos constitute a real, realistic and accurate depiction of our Products, however the above guarantees are subject to any technical or typographical deficiencies or errors, which cannot be predicted or have arisen unintentionally or due to interruptions of operation of this Website or due to force majeure.
In particular, with regard to the information provided on the availability of the Products, B2bsexshop.gr has taken all the necessary technical and other means in order to immediately update the availability of our Products, however it maintains an explicit reservation regarding the validity of the Products available in the Online Store, as they may be updated within one (1) hour from the moment of their modification. of our Products, the provisions of Section III.C.2.4 below apply.
B2bsexshop.gr reserves the right to choose at its sole discretion and discretion the Products it will have for sale, and may from time to time withdraw or renew them freely and without the obligation of notice, your consent and / or simple information. since that determination is at our sole discretion.
All products are available for personal use only and not for commercial use, such as resale.
1. ORDER
1. Basic Requirement for Placing an Order
In order to be able to place your order, you must first check if the country and / or postal code of the region to which the products you want to buy will be shipped, is currently served by our Company. Our Company, apart from Greece, executes orders in all countries served by the network of the UPS courier company with which we cooperate for the shipments of your orders. For more information regarding the shipping countries visit the USP website at www.ups.com.If the country / zip code-region you entered is not served, you can contact us at 2103000333 phones, or by sending an email to info[at]b2bsexshop[dot]gr
THE COMPANY B2BSEXSHOP FOR FAVORABLE REASONS SENDS ONLY IN DISCREET (NON-TRANSPARENT) AND WITHOUT LOGOS PACKAGING WITH THE ONLY ONE YOU APPEAR IN THE SHIPPING DATA BEING THE DISTINCTIVE "TOP SOLUTIONS" IN EACH OF ITS PACKAGES.
1. Placing an order - Completing a sales contract
Check the Products you wish to purchase in the shopping cart by clicking on the link / icon "SHOPPING CART" which is located at the top right of the Website. You can use the Remove/Delete button to remove Products from your cart before completing your order.
In order to complete your order, you must provide us with some important personal information for the processing of your order, information regarding the payment and shipment of the Products, etc. This information is: first name, last name, email, telephone, postal address (street, number, city, zip code, country as well as your card details in case you choose to pay by credit card.
The process of registering and opening your B2bsexshop Account is quick and simple: either through Facebook or you declare your email and a password-password. Registration and participation as a Member is free of charge, it is personal, non-transferable and non-assignable. it is based solely on your statements regarding your personal information. Your personal information that you provide to us when you register as a Member, our Company processes them exclusively for the purpose of creating your Account at B2bsexshop.gr for your service regarding the purchase and delivery of the Products you purchase from our Online Store (eg to ensure the ability to communicate with you, for the completion, shipment and delivery of your order, for the payment and secure financial transaction of our and for the sending to you of the purchased Products) and in addition for the sending to you of our newsletters and other advertising, promotional updates. Regarding the collection and processing of your personal data, the terms and provisions of the Privacy Policy of B2bsexshop.gr apply, which Terms and Policies you declare that you have read, understood and accept fully and unreservedly. your consent. In case of change of data, you must inform us immediately about your new information, so that it is always complete and true. By registering in accordance with the above, you give your explicit consent to the collection and processing of your data under these General Terms of Use and Purchase and the Privacy Policy of B2bsexshop.gr. You have the ability to withdraw at any time your consent to the collection and processing of your personal data that you have provided to us in accordance with the above, by deleting a Member by sending a relevant email to info[at]b2bsexshop[dot]gr
You can also open an account at B2bsexshop.gr through your Facebook account. In this case, B2bsexshop.gr will ask you to give your permission to have access to any information you have declared on Facebook to be public. please visit our Privacy Policy.
You have the ability, at any time, to have access to your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by B2bsexshop.gr, their blocking or non-transmission, following the same procedure as above sending an email to us.
Participation as a member is possible only for natural or legal persons with full legal capacity. Minors (persons under the age of 18) are excluded from membership.
Once you have placed the finished Products in your "SHOPPING CART", you have one more step left to complete the submission of your order, the "click" on the "COMPLETE ORDER" button.
Your orders can be placed at all hours of the day and on a daily basis without exceptions.
By filling in your details in accordance with the above and pressing the "Complete Order" button, you will see the total of your order with its full details, including payment and shipping information. If you agree, you have one more step left to place your order: "click" in the field with the acceptance of these Terms of Use and Purchase and the Privacy Policy. As soon as the acceptance of the terms and policies of our Company is completed, you "click" on the "COMPLETE ORDER" button, at which point your order was completed and submitted to our company
You have the obligation to state your full and true information when submitting your order. Upon completion of the submission of your order, you declare that you are a legal / authorized user of the credit or debit card you declare to us and that there is a available balance sufficient to cover the value of the Products you purchase. Our Company may (without being obliged to) check the payment details you provide to us when you choose card credit or third-party Online payment providers as a means of payment, in order to safeguard our financial transactions. In the event that any deviation, error or any other type of problem is found existing or potential, it may at its sole discretion reject your order.
Once you've placed your order, you'll then connect with our payment provider, depending on the payment method you choose. You can pay in one of the ways listed below in Section III.5.
As soon as the payment of the price of your order is successfully completed, automatically the system of B2bsexshop.gr will send you a message to the account of the email you have given us at the stage of submitting your order, which will inform you that we received it, will indicate the Products you have ordered and all the terms of the order and the number of your order It is noted that: a) in case you have chosen cash on delivery as a means of payment, the confirmation of the order according to the above will be sent to you upon submission of your order, and the Products will be delivered to you only with the full payment of the Products upon their proper delivery to you.
As soon as the stage of the order is completed in accordance with the above, B2bsexshop.gr then examines whether it (the order) can be executed as it is and there is no reason to reject it in accordance with the provisions hereof. in which case we send you a message to the account of the email you have provided to us at the stage of submitting your order, which will inform you of the tracking / shipping number. With this number you can track the progress of your order until it reaches the delivery site that you have declared in your respective order.
The delivery time and cost depend on many factors, such as the place of delivery, the quantity of the Products, etc. For more information regarding the delivery time and the shipping cost, please visit Sections III.3 and III.. 4 respectively.
In the event that upon receipt of your order, we find any sudden shortage in any of the Products you have ordered or delay in its delivery unexpected, or its temporary unavailability but also any other issue- problem that makes your order partially accepted and enforceable on our behalf,(eg a Product has been delayed to be sent by our supplier due to stuck in its transport, force majeure, etc., as a result of which we do not have it in our warehouses when we calculate, (b) there is a force majeure event, such as indicative extreme weather events, strikes, or any other event outside our sphere of influence and control, which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock, we will contact you immediately at the contact details you have declared to us when submitting your order in order to agree with you any modification, correction and / or cancellation of your order. We hope for a contact with you, however in case it is not possible within two (2) days from the date of completion of your order, we will send you an email with the part of the order that B2bsexshop.gr can execute, and the remaining part of your order that cannot be executed by us, will be canceled. Therefore, based on the above, the new email we send you will be the notification of receipt of your order and this will be required to be executed by our Company. In case you have paid for the part of the order that has been canceled, our Company will refund you the amount corresponding to the canceled Products as soon as possible.
Important legal clarification: The sending by us of the confirmation of your order in accordance with the above, although it states the voucher number that your order will receive from the transport company, does not constitute acceptance by us of your order, just confirmation - notification that we have received it. The order you submit to B2bsexshop.gr is a proposal on your part to our Company to purchase the Products listed therein. In order to conclude a sales contract between us, we must respectively accept your order, as it is. Such acceptance is made by us when we send you the message (email) confirming the shipment of your order, as is. It is clarified that in case the shipping confirmation message of your order does not include some of the Products contained in your order, these Products are not part of the sales contract between us and in case they have been paid, we will refund you the corresponding amount as soon as possible, while you acknowledge and accept that our Company does not owe you any compensation in this case. However, the Contract is executed only if the Products are paid, i.e. as soon as your card is credited, or your order is paid in the case of cash on delivery.
B2BSEXSHOP FOR FAVORABLE REASONS SENDS ONLY IN DISCREET, OPAQUE (NON-TRANSPARENT) PACKAGING AND WITHOUT LOGOS, INSTEAD USES THE DISTINCTIVE TOP SOLUTIONS IN EACH OF ITS PACKAGES.
The duration of the sales contract between us is set from the date we will send you the email with the confirmation of the execution of your order with the shipping number, until the last day that your right to cancel the order expires, to withdraw or return the product, in accordance with the provisions here and the law.
Our Company does not keep a record of your orders, so you must keep at your own risk the notifications we send you regarding your orders and the transactions between us.
1. Phone orders
You can submit your order by phone at B2bsexshop.gr at the telephone numbers mentioned on the page of B2bsexshop.gr. The days and times that phone orders may be made are Monday – Friday
from 09:00 – 17:00 and Saturday from 09:00 – 13:00. During your phone call you describe the Product you want to order and provide us with the payment and shipping details mentioned on our page and described herein. And for phone orders, the same payment methods apply. For the safety and proper execution of your orders, calls for telephone orders are recorded and are proof of the content of your order and at the same time of the notification of receipt of your order and confirmation of its execution. By submitting a telephone order you accept these General Terms of Purchase and the Policies included in them such as the Protection of your Personal Data. Please note that your financial information that you provide to us by phone is not recorded. For the rest, these Terms and Conditions apply.
1. Order Cancellation
1. Cancellation of an order by a User
In addition to the other cases mentioned herein, you can cancel your order in the following cases:
Before submitting your order, you can technically remove the quantities of Products from your cart that you do not wish to order, by pressing the "X" button which activates the removal of the respective Products.
After the notification of receipt of your order but before the confirmation of its acceptance with the notification of shipment of the products and for a period of two (2) hours, you can cancel your order by sending an email to the email address info[at]b2bsexshop[dot]gr or by telephone communication at (+30)2103000333, all days (except Sunday): from 10:00am – 09:00pm. on the next working day from the date of its shipment, and we may cancel your order in accordance with the above, only if the receipt of your relevant message takes place before sending to you the confirmation of shipment of your products.
In addition, in case B2bsexshop.gr modifies your order in accordance with the provisions hereof, you have the possibility to cancel your order in its entirety or in the part of it that cannot be executed by us.
For orders with a delivery destination abroad, it is valid that in case you wish to cancel your order, before receiving the products, you will be charged with the return costs required for the return of the products to the headquarters of our Company in Greece.
2.4.2 Cancellation of order from B2bsexshop.gr:
In addition to the other cases mentioned herein, B2bsexshop.gr may cancel at any stage your order and / or the Sales Contract and in the following cases:
Due to a technical error, the Product you have ordered is not available and has not had time to update the system, and / or when it is no longer possible to supply it from our Company for any reason and cause.
Due to a technical error, the price indicated on the Product, or its description is incorrect.
At our sole discretion, we consider that you are involved in unfair practices by submitting the order, or when you do not make fair use of the ordering system of B2bsexshop.gr
Non-payment.
Non-receipt of the Products in accordance with the terms hereof.
The execution of the order is contrary to laws, rules and regulations.
In cases of force majeure.
In case the Product of the order that is canceled has been paid, B2bsexshop.gr will refund the money to you without undue delay.
2.4.3 Cancellation after receipt of the product
Upon receipt of the product, the order is canceled by exercising the Right of Withdrawal in accordance with the provisions of Section IIII.6 below. Any refusal to receive your Products upon delivery by the carrier is tantamount to withdrawal, a right to which the provisions of Section III.6 below apply.
1. Prices
1. Quoted price
Although B2bsexshop.gr takes every appropriate technical and practical measure to ensure the accuracy and correctness of the prices listed on the Products of our online store, however, there is the possibility that due to a technical error an error may appear in the price of one or more products included in your order. we will check the prices of the ordered Products. In case an error is found in the price of a Product you have ordered, we will contact you, as soon as possible and in any case before sending it. It is at your discretion to proceed with the order with the correct prices, modify it taking into account the correct prices or cancel it. If we are unable to contact you, we will consider the order as cancelled.
The prices listed on all our Products are in Euro, include VAT and are considered final. In detail for our charges see Section II.4.
Prices in the physical store may differ from the prices listed on the site.
1. DELIVERY OF PRODUCTS
1. Place of delivery
The Products are delivered to the address stated during the order, within the Greek Territory, in Cyprus and abroad.
1. Method and Time of delivery
The shipping time of the Products you have ordered depends on many factors as there may be delays for reasons not attributable to us. See Section III.3.5 below for what applies in case of delay in delivery. The Products are sent exclusively, either through the company of each cooperating courier company for the Greek Territory and Cyprus, respectively for abroad. When requesting your order you can choose to receive or send you the Products. In particular, the following apply, subject to reasons of force majeure and not attributable to our fault:
Subject to what is expressly stated in these Terms of Use, if your order is completed by 12:00 p.m. monday to friday, the delivery times are as follows:
For deliveries within Greek territory:
All our products are immediately available and the shipment is done on the same day. Delivery is in one to two working days except for inaccessible areas and islands where deliveries are made in two to four days.
For deliveries to the rest of the countries:
Standard Delivery: Shipments are made in 8-12 working days.
Express Saver: Shipments are made in 5-7 working days.
However, it should be noted that the cost varies depending on the type of shipment according to the above. For information on shipping costs, you should go to Section III.4 "Shipping Costs"
Note: Any orders placed by 12:30 p.m. (Greek time), are processed by us on the same day, while beyond this time the orders are processed the next day.
The above deadlines do not apply in times of extreme weather events or strikes and in any case of force majeure, which may affect the transport and delivery times. In this case, B2bsexshop.gr cooperates with specific courier and transport companies.
Deliveries of products take place from Monday to Friday from 9:00 a.m. to 17:30.
1. Delivery Delay
Our Company makes every effort for the timely and proper delivery of your Products, however we reserve the reservation that the delivery of your Product(s) may be delayed in case, indicatively mentioned, that (a) the Product has been delayed to be sent by our supplier due to e.g. sticking to its transport, force majeure, etc., as a result, we do not have it in our warehouses when we calculate, (b) there is a force majeure event, such as extreme weather events, strikes, or any other event outside our sphere of influence and control that may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact you to ask you if you want us to deliver the order to you without the Product that has been delayed or is not available, or to suggest an alternative, or to inform you about the delivery time of the product that is not immediately available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in full and to refund you any money you have paid. In case of delay you can contact our Company at the 2103000333 or at the e-mail address info[at]b2bsexshop[dot]gr in which you can declare the cancellation of your order in whole or in part.
1. Liability upon delivery
We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties that you have authorized) acquire the physical possession of the Products.
If on the specified delivery date you are not at the declared address to receive the Products, our transport company will try two (2) more times, in the following working days, in order to deliver your order to you. In case the shipment is not finally achieved then your order is automatically returned to us and registered as a Refusal. It is expressly agreed and by way of exception to the general rule of liability that concerns us, you are responsible for the loss or damage of the Products, and the Products are stored in accordance with the terms of the transport and at your own expense.
We note that our Company maintains a special list of customers who have placed orders and have not received their Products (have refused or are not at the pick-up address at the agreed time) or who have made high-value purchases (over 300 Euros) and have refused receipt even once. Orders on behalf of customers registered in this list, in which cash on delivery has been selected as a means of payment, even if they have been successfully completed, are canceled. If these customers choose one of the other payment methods then their order is sent normally.
1. SHIPPING COSTS
For deliveries within Greece, the transport costs, including cash on delivery costs, are 4.90€+VAT.
For deliveries within Cyprus the transport costs are at 12.00€+VAT for the first two kilos and +2 euros for each subsequent kilo.
Only for Greece, for orders over 50€, shipping costs are free of charge.
For shipments to foreign countries, the charge is proportional to the destination as well as the method of delivery.
5. PAYMENT METHODS
The following payment methods are available. You are asked to choose one of the following methods for each purchase, as there is no possibility of a combined payment method for the same order.
1. Cash on Delivery Method
Payment upon receipt of the order. When the employee of the courier company comes to your place to deliver your products to you, you pay in cash the value of your order. According to the current tax provisions for the payment of an amount over 500 Euros, you cannot use the cash on delivery method, as cash payment is not allowed, in which case you will have to choose another means of payment.
1. Payment by credit-debit card or PayPal
You can use Visa and MasterCard credit cards for your transactions. Your transactions in our online store are protected by maximum online security systems (RSA Encryption). For the purpose of payment, fill in all the necessary fields (card number, expiration date, CCV) in an environment of the respective bank. B2bsexshop.gr processes your card details solely for the completion of the transaction between us, i.e. the payment of the Products you have purchased from our online store. Personal Data Protection and The Cookies Policy of B2bsexshop.gr
1. WITHDRAWAL
1. Conditions for exercising a right
You have at your disposal a period of fourteen (14) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product(s) (unnecessarily withdrawal).
The above deadline of fourteen (14) calendar days for the exercise of the right of withdrawal is set from the day after the day that you or a person you may indicate to us as competent for the receipt of your products (other than the carrier), acquire the physical possession of the products. In case you have ordered more than one product with an order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above starts from the day after you or a person you may indicate to us as competent for the receipt of your products (other than the carrier) acquire the physical possession of the last good. In any case, if the expiry of the time limit coincides with a weekend or a public holiday, it is extended until the next working day.
6.2 Procedures for exercising a right:
In order to exercise the right of withdrawal of article 6.1 above, you must, before the expiration of the deadline for its exercise in accordance with the above, inform us of any decision you may have to withdraw from the Sales Contract we have concluded, with a clear statement of yours (eg letter) which you will send in one of the following ways:
by registered mail to our postal address: Ivan Mihailov No 1a, Floor 7-Office 2, in the city of Blagoevgrad in Bulgaria (VAT number: 207099072).
by telephone contact with the Customer Service department ofH HRACAS TRADE COMPANY LTD at tel. +302103000333 (local charge).
By e-mail at info[at]b2bsexshop[dot]gr,
by completing the form "RETURN BULLETIN" attached to the shipping note upon receipt of the product and by giving the form to our courier partner at the same time as he visits you to deliver the product to you. In case you choose Geniki Taxydromiki for the return of the products, the form "PROOF OF RETURN" should be scanned by the courier and the form "PROOF OF RETURN" see point 6.5 below
Electronically on our website B2bsexshop.gr. With the electronic submission of the Request for Withdrawal, our Company will send you without delay to the email you have given us during your registration or the completion of your order, confirmation of receipt of your request.
For your convenience you can also use the MODEL WITHDRAWAL FORM attached to these Terms, which you can print and send / attach in accordance with the above. The use of the attached Form is not mandatory.
6.3 Consumer obligations upon withdrawal
In order to meet the withdrawal deadline, you must send us your statement of exercise of your right of withdrawal before the withdrawal period expires in accordance with the provisions hereof. You expressly agree that your notice of exercise of the right of withdrawal is deemed to have reached us on the working day following the sending to us of the request for withdrawal in accordance with the provisions hereof.
In case of exercising the right of withdrawal in accordance with the above, you must return to us at the address: "AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.", DOMOKOU 4, LARISSI STATION, 1044080 In Athens , the Product from the purchase of which you withdraw immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which we received the announcement of your decision to withdraw from the sales contract in accordance with the provisions hereof. In case you do not want credit or change, but your refund, you should return the products only to the address of our company mentioned above herein.
The exercise of the right of withdrawal is by law your obligation to prove to us its timely exercise (the date the request for withdrawal was submitted to our company), in order for us to calculate in turn the legal deadlines arising from this and the law.
The cost of returning the products from the purchase of which you are withdrawing, is borne by you. However, if you use the transport company Elta Courier with which our Company cooperates, the return cost is 4 € for returns within Greece and 10 € for returns from Cyprus, which return cost you will not pay to the said courier company directly, but will be deducted from the total amount that our Company must return to you as a result of the withdrawal in accordance with the law and the terms hereof. In case you use any other transport company or Geniki Taxydromiki, in order to return the product from the purchase of which you withdraw, you pay directly to it the return cost that you will agree with the said courier company. For returns from any other country (except Greece/ Cyprus), you must search for the courier company yourself. In case you have ordered the product from a country that uses another currency than the Euro, you undertake to cover yourself in addition to the cost of return and the cost in case there is a difference in exchange rate, in case of customs clearance or import duties, etc. they also apply to returns from third countries (outside the EU).
6.4 Obligations of the Company
Subject to what is expressly set forth herein, if you withdraw from any of your purchases in accordance with the provisions hereof, we will refund to you all the money we have received from you including any delivery costs (excluding any additional costs due to your choice to use other delivery methods than the cheapest delivery method we offer); however, deducting the cost of return in case you used Elta Courier for the return of the products, in accordance with the above. The refund will be made immediately, without undue delay and in any case no later than twenty (20) days from the date the Company will receive the products you returned in accordance with the above and subject to the provisions of article 6.5. The refund of your money, if the purchase of the product from which you withdraw was made by cash on delivery, is made by crediting your bank account which you will notify us when exercising the right of withdrawal, since by accepting these terms you expressly and unreservedly declare to us that you consent to a different way of returning your money as a result of withdrawal. In case the payment was made by debit/credit card or PayPal, your money will be returned to your account where the charge was made.
You have the right and not the obligation, alternatively instead of a refund of your money in accordance with the above in case of withdrawal, to choose to credit your money to your Account held in our online store. In this case, you must request the credit explicitly in your respective communication of withdrawal. In the event that you do not declare at the time of submission of the withdrawal request your desire to credit the amount corresponding to the value of the product from the purchase of which you are withdrawing in accordance with the above, the amount will be refunded to you in accordance with the provisions herein.
6.5 Return of Products due to withdrawal
We are entitled to delay your refund until we receive back the products from the purchase of which you are withdrawing in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you withdraw, you must return them together with the basic product from the purchase of which you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is produced for us.
You acknowledge and consent that it is your responsibility to have any reduction in the value of the products you return, which (reduction) occurs as a result of the management of these products by you, except for the one necessary to determine the nature and properties of the products. It is clarified, however, that in order to get your money back in case of withdrawal or if you choose it to make the credit / change, the product we received as a result of your withdrawal must be in the excellent condition received without damage and be complete, within its original packaging and be accompanied by all the relevant documents (receipt, return form and/or proof of return, distinctive labels of the product). The Company does NOT receive products that are returned upon your withdrawal and which bear dirt, damage, abrasions, creases and in general create the impression that they have been used beyond what is necessary to determine their suitability.
All products should be returned in good general condition and clean as delivered by the Company.
Clarifyingly, the testing of shoes should be done on a soft carpet or something similar, otherwise the Company does NOT accept shoes that give any impression that they were not tested on a mat or a very soft surface. For swimsuits, it is clarified that for hygiene reasons, you should try them with the sticker they carry and return them with it, otherwise they will be considered as unacceptable by our Company and therefore the right of withdrawal as not exercised. Personal hygiene and use items for health safety reasons are not returned, as it is not possible to determine how they may have been tested by you.
Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise the Company does not receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.
For your convenience, in case you wish to use Elta Courier for the return of your products, the Company together with the return form, encloses a "return receipt" form which bears the logo of Elta Courier, has completed the full details of the sender (yours) and recipient (our Company) and states that the charge for the return cost is the recipient's. This form is scanned by the courier and accompanies the products you want to return.
1. WRONG ORDER EXECUTION – DEFECTIVE PRODUCT
1. The rights of the Consumer. Procedures for exercising rights.
In case of sending the wrong or defective product, you have the right, as within 14 days from the receipt of the product, contact us on the phones of our Company and report to us the defect in the product or our mistake in the execution of your order and inform us of your desire to replace the product with the correct / non-defective product or to return your money to you.
Our Company undertakes to cover the total cost of returning and resending the correct / non-defective product, if the return of the wrong / defective product and the shipment of the new product are carried out through Elta Courier, in case the return of the defective / wrong product is made from Greece or Cyprus, or through UPS in the event that the defective/wrong product is returned from another country. In case for any reason and reason you wish another way of return / shipping, you will bear the additional cost arising from yours through transportation in relation to the corresponding cost of Elta Courier / UPS.
You expressly acknowledge and accept that the replacement of the product is subject to the availability of the correct / non-defective in our stores at the time you inform us accordingly. In the event that replacement is not possible, we will refund to you all the money we received from you including any delivery costs (excluding any additional costs due to your choice to use other return/delivery methods than the cheapest return/delivery method we offer), subject to what is expressly set out below. The refund will be made immediately, without undue delay and in any case no later than four days from the date the Company will receive the products you returned in accordance with the above and subject to the provisions of article 6.5. You expressly agree that the replacement of products whose order was executed incorrectly, is carried out if the product to be replaced is returned to our Company in the same good condition that you initially received it. Our Company does not replace products that have dirt, damage, injuries, other than the mentioned defect or are not accompanied by all the documents (receipt, return form and / or proof of return, distinctive product tags) that you received from us. In case of return of a defective product, the Company reserves the right, to reserve its replacement or refund, in case it does not have sufficient information to make it responsible for the defect in the product.
The refund is made by crediting your bank account which you will notify us when exercising the right of withdrawal. In any case, no costs will be charged for such a refund.
Claims for compensation or pecuniary satisfaction of any kind and legal basis are excluded, as well as any claims for damage to health, life and physical integrity.
IV. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES
1. Sole Responsibility of the User / Consumer.
You are solely and exclusively responsible for the legal use of the Website and the Online Store and you are obliged to refrain from any illegal act and abusive behavior, as well as from the adoption of illegal practices and practices of unfair competition.
You are solely responsible for the legality and correctness of the Information, Data and data you provide to B2bsexshop, which the Company has no responsibility or obligation to control, unless this is imposed on it following a complaint or by law.
1. Prohibited Uses
It is forbidden to use the Website and the online store of B2bsexshop to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, enhances or expresses racial, ethnic or other discrimination, may cause harm to third parties in any way.
Any action or omission by you is prohibited (a) violates any patent, trademark, trade secret, copyright or other proprietary rights of both B2bsexshop.gr and third parties, (b) contains viruses or other software that may cause interruption, damage, destruction or obstruction of the operation of any software or cause damage to the reputation and reputation of the Business of its Partners and / or other users / Members / consumers, or may violate any personal or other data of the users / members / consumers of this Website / Online Store.
In addition, it is prohibited: (a) Any access or attempt to access information and data (including personal data) circulated through the Website and for which you have no authority or authority to use, (b) Access to our Online Store for the purpose of creating or producing a product or service that competes with our own products, (c) To facilitate in any way and by any means of third parties to gain access to the Data provided to B2bsexshop by its Members, (d) Any form of Software piracy, hacking and / or interception, copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including the content and material (photos, graphics, texts, etc.) of the Website.
It is also forbidden to obstruct in any way the operation of the Website, as well as to make any illegal and unauthorized modification of its content. You must not in any way and by any means cause criminal acts on or through the Website that infringe the rights of the Company, other Users and / or third parties. In this context, the prohibition of sending spam or other material harmful to our interests, the interests of other Users and / or third parties is also included.
Your connection to our Website is done by your own means and through companies and providers selected by you.
1. Limitation of Warranties - Liability
Our Company always acts in good faith and within the framework of the provisions of the law and these Terms. Therefore, it has taken and continues to continuously take all the necessary technical or other measures and makes every effort to (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or errors, (b) the data / information provided and transmitted through this website on the one hand are not altered and on the other hand are protected by the backup, as long as the security systems of this website are subject to restrictions, (c) the technology used by it or the servers through which our online store is made available to Users is not containing viruses or other harmful components or software programs, (d) the products to be made available in general good condition, repaired and clean, suitable and safe for public health, however B2bsexshop DOES NOT PROVIDE RELEVANT GUARANTEES for all the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.
In addition, our Company provides no guarantee (a) for the suitability, effectiveness, adequacy of the Products of B2bsexshop.gr regarding the purpose for which you intended it and (b) for the proper and proper execution of the transactional obligations of the other Users of the website and its services.
We make reasonable efforts for the maintenance and availability of the content of B2bsexshop.gr, Nevertheless, users accept that B2bsexshop.gr is entitled to modify and / or temporarily or permanently discontinue all or part of the website with and / or without notice to users, given that availability may be affected by the users' equipment, from other communications networks, from the large number of people trying to make use of the website at the same time or from other causes. Therefore, B2bsexshop.gr bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or other) resulting from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receipt of its services or loss of their content, the existence of any kind of errors.
B2bsexshop.gr has no responsibility for acts or omissions of third parties and especially unauthorized third party interventions in products and / or services and / or information available through it.
In addition to what is expressly defined herein, B2bsexshop.gr bears no civil, criminal, or otherwise liability towards you and / or any third party that it derives rights from you, in the event that any of the above, during the use of the services and / or products of this online store suffers direct, indirect, consequential, financial or other damage, lost profits, due to: (a) errors, omissions, technical errors, failures or malfunctions of the telecommunications Networks, the Internet, the website, the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and / or the interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and / or omissions of B2bsexshop .gr or third parties including other Users for which B2bsexshop.gr does not provide guarantees and is not obliged in accordance with the provisions hereof, (c) information and other content that may be published and shared by third parties.
B2bsexshop.gr a) reserves the right as to the delivery time of the products in cases of force majeure, b) reserves the right at any time to temporarily or permanently discontinue the operation of all or part of it for maintenance or upgrade purposes or for any reason, c) no guarantee can be provided for the availability of the products, but guarantees the timely information of consumers about their unavailability.
B2bsexshop.gr is not responsible in any case for your communication with the third party service providers who advertise or advertise on B2bsexshop.gr and for any commercial transaction that may arise from the relationship between you.
The Website may include links to other websites. B2bsexshop.gr in no case should be considered to endorse or accept the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services of third parties.
B2bsexshop.gr does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them.
B2bsexshop.gr is liable only for willful misconduct and gross negligence, in case of your damage from information provided to B2bsexshop.gr or services it provides through the website.
B2bsexshop.gr is entitled to temporarily or permanently exclude a Member at any time and without stating the reasons, i.e. to cancel / delete / prevent the access and / or participation of a member (temporarily and / or permanently) without making claims against B2bsexshop.gr. It is understood that this member is prohibited from becoming a member of B2bsexshop.gr again with the same or other data unless B2bsexshop .gr expressly consents to this. To this end, the member consents to B2bsexshop.gr to keep his personal information in his system in order to be able to identify any subsequent attempt to register. in case of a request by any Authority, Court, in case of termination by a third party holder of rights against the member.
B2bsexshop.gr reserves the right to send you an informative email, or offer email to your mail from another site of the same business family with the same, as sexyshoes.gr and others.
B2bsexshop.gr reserves the right at any time, unjustifiably and without penalty, to interrupt or cease the provision of its services and / or its operation permanently or temporarily without being subject to any obligation to inform the members in advance. the liability of B2bsexshop.gr for direct damage due to slight negligence regardless of legal reason is expressly excluded.
Finally, we note that we bear no responsibility for the correctness, completeness or quality of the information expressed in the Evaluations. The Company is entitled to delete or not to publish opinions or evaluations, which at its sole discretion are contrary to its terms and purposes. Therefore, it bears no responsibility for any claims for compensation or monetary satisfaction, for damages and damages caused by the non-publication of any such information and / or due to incomplete information and data that our Company may not have withdrawn.
1. Indemnification
You agree to indemnify our Company and any third party who derives rights from it (associates, employees, administrators, suppliers, agents, representatives of both the Company and its affiliates) for any damage, loss, expense that may be suffered by you from (a) violation by you of these General Terms of use of the Website and the Services provided to it (including purchase from the Online Store), (b) your non-compliance with these General Terms, (c) your violation of applicable law, (d) violation of any rights to the protection of the personal data of third parties, (e) violation of the Company's copyright. In any case, where you suffer any damage due to proven gross negligence of our Company (we exclude any liability arising from slight negligence), the Company will cover any positive damage to the User directly related to the damaging event and the gross negligence of the company. All limitations of liability set forth herein apply in their entirety as valid and in accordance with good faith and business ethics, and Users consent to these exceptions and limitations.
V. INTELLECTUAL PROPERTY RIGHTS
All content of the websites of this website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of B2bsexshop.gr and are protected under the relevant provisions of Greek law, European law and international conventions and treaties.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless you are granted our consent in writing.
The names, images, logos and distinctive features representing our Company and its products / services, B2bsexshop.gr and the products / services and / or third parties contracted with us as well as their products or services, are exclusive trademarks and distinctive features of both our Company and / or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and exposure on the B2bsexshop.gr websites should in no way be construed as a transfer or assignment of a license or right to use them by you or any third party.
With these General Terms we grant you a limited and non-transferable license to access and personally use this Site, but not permission to download its content and code in whole or in part, except with our express written permission. This license does not allow any resale or commercial use of this Website or its content, collection and use of our catalogs, products, our commercial policy (discounts - coupons, etc.), data mining, etc.
You may not use linking &framing of our Website without our written consent. You are not allowed to use any "meta tags" or any other "hidden text" based on the names or trademarks of our Company and B2bsexshop.gr without our explicit written consent.
VI.PROTECTION OF PERSONAL DATA
The management and protection of your personal data is governed by the terms of the Privacy Policy and the relevant provisions of both Greek and Community and International Law on the protection of individuals with regard to the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.
For your information about the personal data you provide to us, the type of data that B2bsexshop.gr keeps about you, the processing they receive from B2bsexshop.gr and its purposes, their recipients, as well as for your rights over your data and other relevant information related to their protection and security, please proceed to the Privacy Policy in order to read and accept these relevant terms.
VII. SECURITY
1. Customer Identification
B2bsexshop.gr recognizes the importance of the issue of the security of your Personal Data, as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. they are safe and secret. The security of the online store of B2bsexshop.gr is achieved with the measures we have taken to ensure the confidentiality of your transactions at B2bsexshop.gr, as described both in the section on payment and below.
The codes used to identify you are two: the username and the personal security code (password), which each time you enter them provide you with absolute security access to your personal information.
By registering at B2bsexshop.gr you have automatically registered on the second site of the company in Sexyshoes.gr, therefore you will have access to the second site, sexyshoes.gr with the same codes as these two eshops, operate in the form of multistore, that is, they share a common database.
1. Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern classical transactions also apply in the case of e-commerce (e-commerce). All information transmitted by the user / member to B2bsexshop.gr is confidential and B2bsexshop.gr has taken all the necessary measures to use them only to the extent deemed necessary in the context of the services provided.
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
B2bsexshop.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
In the event that B2bsexshop.gr uses third parties to support its systems, it takes care to ensure confidentiality.
For your own safety, you should also treat all information provided through the service as confidential and secret and not make any disclosure to third parties.
1. FINAL PROVISIONS
1. Final Terms
These General Terms constitute the final and only terms in force regarding the provision of the Service by the Enterprise to the User and repeal any pre-existing terms, previous contracts and arrangements, written or oral between the Enterprise and the User regarding the use of the Service.
1. Resignation
No delay, negligence or tolerance of the Company in enforcing the observance of any present term by the User shall constitute a waiver or prejudice provided for in this right. If any present term was to be held by any competent Court the Authority as invalid and therefore unenforceable, this term shall not render null and void the remaining terms hereof, which shall remain in full force and effect.
1. Invalidity of terms
In the event that any part of the present is declared or determined by a court decision invalid, such invalidity shall not affect the validity of the remaining part hereof, which shall remain valid as if these General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid term, with a new valid term, the result of which will be the nearest equivalent of the one that was canceled.
1. Applicable Law - Jurisdiction
Any dispute between the parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the competent courts of the city of Athens, to whose jurisdiction the parties voluntarily submit from today. As consumers, you can appeal to ADR entities, which meet specific quality criteria, for any type of dispute they have with the suppliers of goods or services, regardless of what they bought (with the exception of health and higher education services) and how they bought it (electronically or not, domestically or cross-border).
According to Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure is now provided for throughout the European Union. .gr to be able to initiate the ADR procedure through the single EU-wide platform for the electronic resolution of disputes (ODR platform) available in the https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
1. Complaint Handling Policy - Customer Support After The Sale
You can also contact the Customer Service Department of B2bsexshop.gr at 2103000333 phones, or by sending an email stating your name and order code.
MODEL DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT (Article 4 of Law 2251/1994)
TO: the company under the name "
AUTONOMOUS COLLECTIVITY ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.", DOMOKOU 4, LARISSI STATION, 1044080 (VAT number: 802128910) MAIL: [email protected] hereby declare and notify that I am withdrawing from the contract of sale of the following goods ordered on ....
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I also declare responsibly that:
I exercise the relevant right of unjustified withdrawal and return of the products within fourteen (14) calendar days from their receipt.
That the products are in their original condition and have not been used, or suffered any wear or damage.
Date: ...../ ....../ 20.....
I wish to refund the money in accordance with the provisions of the Terms of Use.
I wish to credit the amount to my personal Account that I keep at B2bsexshop.gr
The (H) Declarant (being) and
Backtracking (-being)*
Name................
Address.........
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(Signature)
*signed only if this document is notified on paper.